Warranty & Money Back Gurantee

Warranty & Money Back Guarantee

BUY STRESS FREE as Sugary Silk IPL Laser Handset comes with a 12 months warranty and 90 Days Money Back Guarantee! We are confident in the quality of our products and our customer service. Please follow the terms and conditions and instructions given below to get your complete refund. 

 

To be eligible for the 90 Days Money Back Guarantee, you must meet the following criteria:

90-Day Complete Money-Back Guarantee Policy

This is a long-term return policy and it shall only be availed by you after 60 days from the date of original purchase of the Product. 

TO CLAIM COMPLETE MONEY-BACK GUARANTEE, PLEASE MAKE SURE THAT YOU (THE PURCHASER OF THE PRODUCT) FULFIL ALL OF THE FOLLOWING TERMS AND CONDITIONS: 

  • Product eligible for the 90-Days Complete Money-Back Guarantee (the “Product”):Sugary Silk IPL Laser Handset 
  • When can you claim the 90-Days Complete Money-Back Guarantee? After 60 calendar days have elapsed from the date of delivery, but before 90 days have elapsed from the date of delivery. 
  • How many times must you use the Product and record of proof? You must complete a minimum of 6 treatments using the Product. In order to prove the minimum usage of the Product, you must take at least one picture (with true and honest time and date stamps) of the body part(s) before the treatment and at least one picture (with true and honest time and date stamps) of the body part(s) after the treatment. 
  • How should you use the Product and record of proof? You must use the Product in accordance with the instructions specified in the User Manual accompanying the Product. If you would like to claim the 90-Days Complete Money-Back Guarantee, you must record a video in which you will demonstrate your use of the Product. If we are of the opinion that the Product has not been used properly in accordance with the instructions specified in the User Manual, your claim will not be approved. 

IF YOU (THE PURCHASER OF THE PRODUCT) ARE OF THE OPINION THAT YOU FULFIL ALL THE TERMS AND CONDITIONS MENTIONED ABOVE, YOU MUST FOLLOW THE FOLLOWING PROCEDURE FOR FILING A VALID CLAIM: 

  • Step 1: Filing of Claim 

To file a claim, send an email to sugarysilkco@gmail.com with the subject line “90-Days Complete Money-Back Guarantee Claim”. The email must specify the order number, at least 12 pictures as the proof of minimum usage (as specified above) and a video demonstrating your use of the Product. The claim must be received by Sugary Silk using designated communication channels within 60 to 90 days from the date of delivery of the Product. If you send the claim to the wrong email address, your claim will not be considered. 

  • Step 2: Review of Claim 

Sugary Silk will review and evaluate your claim. This step can take up to 14 working days. The review and evaluation processes are solely undertaken at the discretion of Sugary Silk and Sugary Silk may take any factor it feels is relevant into consideration.

  • Step 3: Settling the Claim

After reviewing and evaluating your claim, it will be either approved or rejected. If your claim is rejected, you will be told the reasons for such rejection and you cannot challenge or appeal such rejection. However, if time allows, you can file another claim. If your claim is approved, Sugary Silk will issue a refund the amount you paid for the product minus a minor restocking fee, within 7 days after the Product has been received and evaluated by us. It is your sole and absolute responsibility to send the Product in reasonably protective packaging and pay the cost involved in sending the Product back to Sugary Silk warehouse. The Product must be sent to the warehouse using a trackable postal service, if the Product is sent through an untraceable postal service, it is your responsibility to follow-up with the postal service company to ensure the delivery of the Product. The address of the warehouse will be communicated to you at the time of communicating the decision regarding your claim. Sugary Silk reserves the right to cancel the approved claim if the Product received by us is damaged or is in very poor condition. 

If you have any questions on how to returning your product to us, contact us at –

Chat with our friendly and professional customer service agent on the website.

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